Get in touch
Real people read every message. Here is the quickest way to reach us, depending on what you need.
Something isn’t working
Click the bug icon at the bottom right of any page, or use the bug report form. It remembers the page you were on and adds your browser and device details, so you don’t have to dig them out.
A tool you wish existed
Email us with “Tool request” in the subject and tell us what job you are trying to get done.
Anything else
Feedback, questions, a mistake in a calculator’s explanation, press or partnership ideas.
Before you write
Many questions are already answered. Two minutes in the FAQ or the help centre may save you a wait, and the status page tells you if something is known to be broken.
What makes a message easy to act on
- The tool or page. Paste the address from your browser, or just the tool’s name.
- What you did and what you expected. “I merged three PDFs and the second one came out rotated” beats “merge is broken”.
- Your browser and device. For example Chrome on Android, or Safari on an iPhone. The bug form fills this in automatically.
- The kind of file, not the file. Tell us it’s a 40 MB scanned PDF. Please don’t attach private documents. If we need a file to reproduce a problem we will ask for one, and a made-up test file is always fine.
What to expect
We read everything. Replies usually take a few working days, and bug reports with clear steps tend to get fixed fastest. We don’t offer phone or live chat support.
Things we can’t do: recover a PDF password you have lost (the Unlock PDF tool needs the password), give financial, medical or legal advice about a calculator’s result, or edit documents for you.
Your message
We use your email address only to reply to you. If you would like a message of yours deleted, say so and we will remove it. More detail is in the privacy policy.